Overview

This course is designed for people who have (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties.

Course Content

The course is divided up into five units, as follows:

Unit 1 Introduction

• The Office Manager’s Areas of Responsibilities

• The Skills and Qualities Required to be an Effective Office Manager

Unit 2 The Office Manager’s Responsibilities to the Office

• Managing and Maintaining the Office Premises

• Health and safety in the office

• Managing Supplies and Materials

• Managing Technology in the Workplace

• Using Resources Efficiently

Unit 3 The Office Manager’s Responsibilities to the Staff

• Recruitment and Selectionr

• Contractual Rights

• Legislation

• Monitoring Performance

• Training

Unit 4 The Office Manager’s Own Responsibilities

• Presentations and Meetings

• Effective Communication

• Time Management

• Self Development

Unit 5 The Office Manager’s Responsibilities to Customers and Clients

• Reception Skills

• Good Customer Care

• Receiving visitors

• Dealing with telephone calls

• Dealing with Complaints

• Marketing

Study Method

The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrolment.

Assessment

Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Course Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Course Duration

Students may register at any time and have a full year to complete their studies. The course will take around 120 hours of study to complete.

Purchasing

To purchase this course today using a credit or debit card please click on the purchase button at the top of the page. If you would like to pay for the course in installments or by cheque/company purchase order please click here for details.