Office Management Skills Level 3

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Office Management Skills Level 3

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This course is designed for people who have (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties.

Course Content

The course is divided up into five units, as follows:

Unit 1 Introduction

  • The Office Manager’s Areas of Responsibilities

  • The Skills and Qualities Required to be an Effective Office Manager

Unit 2 The Office Manager’s Responsibilities to the Office

  • Managing and Maintaining the Office Premises

  • Health and safety in the office

  • Managing Supplies and Materials

  • Managing Technology in the Workplace

  • Using Resources Efficiently

Unit 3 The Office Manager’s Responsibilities to the Staff

  • Recruitment and Selectionr

  • Contractual Rights

  • Legislation

  • Monitoring Performance

  • Training

Unit 4 The Office Manager’s Own Responsibilities

  • Presentations and Meetings

  • Effective Communication

  • Time Management

  • Self Development

Unit 5 The Office Manager’s Responsibilities to Customers and Clients

  • Reception Skills

  • Good Customer Care

  • Receiving visitors

  • Dealing with telephone calls

  • Dealing with Complaints

  • Marketing

Study Method

The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrolment.


Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Course Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers

Course Duration

Students may register at any time and have a full year to complete their studies. The course will take around 120 hours of study to complete.


To purchase this course today using a credit or debit card please click on the purchase button at the top of the page. If you would like to pay for the course in installments or by cheque/company purchase order please click here for details.