Medical and Clinical Administration Level 3

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MCA image.jpg

Medical and Clinical Administration Level 3

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This programme is designed for people who wish to gain a recognised award and which will enable them to begin work or enhance their career in Medical Reception and Medical Administration roles. The course is structured to provide students with a broad understanding of the range of reception and administrative support roles in a medical or health care environment, and develop the skills necessary to be successful.

Course Content (you can download the course outline for full details)

The course is divided up into seven units, as follows:

1: Reception Skills

  • General reception skills

  • Duties of a Medical Receptionist

  • Telephone skills

  • Customer service

  • Making and recording appointments

2: Office Administration

  • Record keeping

  • Communications

  • Time management

3: Technology

  • Typing and keyboard skills

  • Microsoft office software

  • Common medical software

4: Medical Terminology

  • Origins of structure and medical terms

  • Composition of medical words

  • Terminology of body structures, systems, diseases and conditions

  • Titles, professional qualifications and professional bodies

  • Eponyms, acronyms and abbreviations in common use

5: Working with Medicines

  • Drugs awareness

  • Legislation governing medicines

  • Medicines

  • Controlled Drugs

  • Drugs disposal

6: Hygiene

  • The importance of hygiene

  • How to maintain hygiene standards

  • Cleaning for infection control

  • Waste disposal for infection control

  • Health care associated infections

7: Confidentiality

  • The need for confidentiality

  • The legal position

  • Best practice

  • Other legislation associated with record keeping

Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrolment.

Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Course Certification
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers

Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 90 hours of study to complete.


To purchase this course today using a credit or debit card please click on the purchase button at the top of the page. If you would like to pay for the course in installments or by cheque/company purchase order please click here for details.